Netvue Reviews

Netvue is an innovative technology startup that specializes in AI technology for home life assistance, focusing on the home security and monitoring industry. The company offers a range of smart devices including bird feeders with integrated cameras for birdwatching, baby monitors for child care, and various home security cameras for property protection. Some of the popular products include Peekababy Monitor, Sentry Plus Battery-Powered Security Camera with Solar Panel, Netvue Orb Mini 360-degree Indoor Home Security Camera, and Netvue Vigil Plus 3 Outdoor Wireless 2.5K 4MP Security Cameras. Netvue also provides a Cloud Service built on AWS (Amazon Web Services) for secure surveillance solutions. The Netvue Next App offers features like real-time livestreaming, AI Detection, and collections for organizing home security videos and pictures. Netvue also sells a wide selection of products including Birdfy bird feeder cameras, indoor cameras, outdoor cameras, and related accessories. The company's product line includes Orb Pro, Orb Cam, Home Cam, Vigil Pro, and Sentry Pro. Netvue is trusted for its superior cameras and unparalleled quality in home security solutions.

Netvue.com has a 30-day return policy. If the reason for the return is due to the buyer's discretion, the buyer will be responsible for covering the return shipping fees. If the reason for the return is due to product defects, Netvue will provide a shipping label. To start a return request, reach out to the customer service team by sending an email to support@netvue.com or contact the live chat on their website. Once the return request has been accepted, Netvue will provide return instructions and arrange for either a refund or replacement. The product must be shipped back within 10 days of receiving return instructions.

Netvue also offers a one-year warranty and lifetime service to all users from the date of purchase. This warranty is non-transferable and only applies to the original purchaser of the Product. To make a warranty claim, contact the customer service support on their website. Netvue may require the return of the Product to process the warranty claim. If the product is manmade defective, refund or replacement is not available.

As for the shipping policy, Netvue offers free shipping for US only. International shipping is available with a rate depending on the destination. Orders usually will be dispatched within 2~3 business days except for pre-order products. The estimated delivery time varies depending on the shipping area. For any loss incurred due to the input of an incorrect address or a fraudulent transaction, the buyer will be held responsible. Netvue might not be responsible for any loss due to the incorrect address or a fraudulent transaction.

Netvue offers a variety of products and services. For instance, the Netvue Peekababy Monitor is priced at $99.99, down from its original price of $159.99. The Sentry Plus Battery-Powered Security Camera with Solar Panel is available for $85.99, reduced from $119.99. The Netvue Orb Mini 360-degree Indoor Home Security Camera costs $29.99, down from $39.99. The Netvue Vigil Plus 3 Outdoor Wireless 2.5K 4MP Security Cameras are priced at $39.99, down from $59.99.

In addition to hardware, Netvue also offers cloud services. The Essential Detection plan, which includes AI recognition for humans, pets, animals, and vehicles, starts from USD 3.99. The Indoor Detection and Outdoor Detection plans, which offer similar features, also start from USD 3.99 and USD 5.99 respectively. The Intelligent Notification service, which analyzes camera footage in real time and sends app notifications, starts from USD 2.99. The Human Detection service, which can distinguish humans from objects and send alerts accordingly, also starts from USD 2.99. The Continuous Video Recording service, which records activity 24/7 for up to 10 days, starts from USD 5.99. The Event Video Recording service, which records videos for up to 60 days when motion and ring calls are detected, starts from USD 1.99. The cloud service is affordable around $20 for a year service.

Please note that these prices are subject to change and it's always best to check the official website for the most accurate and up-to-date information.

To cancel a subscription on Netvue.com, follow these steps:

1. Log into the Netvue account on My.netvue.com.
2. Tap My subscriptions.
3. Click the plan that needs to be cancelled.
4. Tap Unsubscribe.

This process will cancel the chosen plan. Remember to check all details and confirm before finalizing the cancellation. If there are any issues, reaching out to Netvue Support might be helpful.

To contact Netvue customer service, there are several options available:

• 24/7 Live Chat: Quick and responsive assistance is available via the 24/7 Live Chat service. To access Live Chat, open the app and tap the "+" icon at the top right corner of the home page. Tap on "Live Chat" for instant replies, or leave a message and they'll get back to you as soon as possible.
• Email: Contact them via email, and they guarantee a response within 24 hours! The email addresses are: support@netvue.com / support@birdfy.com / hi@netvue.com / shop@netvue.com.
• Phone Support: Their phone support is available from 7 am to 5 pm (PST). Feel free to call them directly at +1 866-749-0567.

Please note that the availability of these services may vary. It's always a good idea to check their official website or app for the most current information.

Netvue's Cloud Service offers a range of features. It is the centerpiece of Netvue's IoT products, providing a complete solution for its mobile internet-connected smart hardware. Users can connect their hardware devices to Netvue Cloud with only a few clicks to enjoy the state of the art in the Smart Home-Security industry.

The service is based on AWS (Amazon Web Services), which allows it to provide a more stable and secure data storage service. Users can gain access to their data from Netvue's global node distribution. The cloud platform is maintained within the 24-hour annual downtime cap.

There are two cloud services available for Birdfy Nest: Birdfy Nest Story and Cloud Storage. Birdfy Nest Story is a unique AI function available on the Birdfy Nest. It consists of two parts: bird behavior identification and automatic video clip generation. When Birdfy Nest captures videos, they are automatically uploaded and processed through an AI algorithm. The AI identifies the bird behaviors within the videos and notifies users of significant stages, such as nesting and hatching, through "Milestones" showcased in the Story section of the Birdfy App. This section serves as a comprehensive collection of all the videos captured by Birdfy Nest. As the nesting journey progresses, the AI seamlessly combines and edits the video clips, culminating in an engaging and captivating video showcasing the complete breeding process.

The Cloud Storage feature is still being developed, with more information to be provided in the future. The data on the Netvue Cloud Platform is safely encrypted and stored, and only the user's personal account can access them. This ensures the safety and privacy of user data.

In addition, Netvue Cloud Service works with Amazon Alexa, offering features like motion detection notifications, live video, 2-way audio, and routines. For example, users can set a routine like "When motion detected", then "turn on the light".

Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it is recommended to check the official Netvue website or contact their support team.